Delete your Move Tick account

In the Move Tick app

1. Open the app and sign in.
2. Go to Profile, then Delete account.
3. Read what will happen, confirm it is you (with your password, or with Apple), and confirm.

On the website

1. Sign in to your account.
2. Open the delete account page, type your password and confirm.

Cannot sign in? Write to info@mbeg.org from the email address of your account and we will help.

What is removed

• Your name, email address, phone number and profile photo.
• Your saved devices, notifications and the organizations you follow.
• Your sign-in, including Google or Apple sign-in, and every device signed in with it.
• Your free tickets and seats for events that have not happened yet, so the spot goes to someone else.
• Your profile photo file, and any free text you typed on refund requests, registrations or contact messages.
• Your marketing preferences: you will not receive any further email from us other than a final confirmation.

What is kept

Records of purchases, refunds, tickets and check-ins are kept without your personal details, because accounting and tax rules require it. They can no longer be linked to you.

Before you delete

If you hold paid tickets for an event that has not happened yet, use them or ask for a refund first: we will tell you if this applies. The same goes for a payment that is still being completed.

Organizers

If you are the only owner of an organization that still has upcoming events or payouts that are not settled, hand ownership to a teammate or finish those first. We will tell you if this applies.

Timing

Deletion happens immediately. You can create a new account with the same email address at any time.