Privacy Policy

Move Tick is operated by M. V. Beyond, trading as Move Beyond ("we", "us"), 2B Police Towers, Maadi, Cairo, Egypt. We are the controller of the personal data described in this policy. This policy applies to the Move Tick website and the Move Tick mobile apps for iPhone and Android.

Event organizers who use Move Tick to sell tickets or manage guests receive some of your data so they can admit you and run their event. They handle it under their own responsibility, as described in section 4.

We do not collect your precise location, contacts, or advertising identifiers, and the apps do not contain advertising or third-party tracking SDKs.

• To create your account, sign you in and keep it secure.
• To sell, reserve, issue, deliver and validate tickets, including QR codes and Apple Wallet or Google Wallet passes.
• To process payments and refunds and to keep accounting records.
• To send messages about your tickets, orders, invitations, refunds and account, by email, push notification or WhatsApp.
• To send Move Tick announcements by email. You can stop these at any time with the unsubscribe link in each one; ticket and order messages are not affected.
• To detect fraud, abuse and misuse of tickets, and to investigate problems.
• To comply with the law and to establish or defend legal claims.

We rely on the performance of our agreement with you (providing tickets and your account), our legitimate interest in running a secure and reliable service, legal obligations, and your consent where the law requires it, for example for push notifications.

We do not sell your personal data and we do not use it for advertising.

Event organizers. When you register for or buy a ticket to an event, that event's organizer and its authorized staff can see the details needed to run the event: your name, email address, phone number, ticket and check-in status. Organizers do not receive your card details or password.

Service providers (processors). They process data for us, only to provide their service:

Authorities and advisers. We disclose data when the law requires it, to protect our rights or users' safety, and to our professional advisers under confidentiality. If Move Tick is ever reorganized or sold, your data would transfer under the same protections.

Card payments are taken on XPay's secure payment page (inside the app, in a secure web view). Your card number, expiry date and security code go directly to XPay and are never stored by Move Tick. We keep the order amount, status and the payment reference so we can issue tickets, handle refunds and account for revenue.

The website uses only the cookies and browser storage it needs to work:

• Sign-in session cookies that keep you signed in securely.
• A short-lived signed cookie that remembers which parts of the site your account may open, so pages load faster.
• A first-party visitor cookie with a random ID, kept for up to a year, that lets us count each event page view once per day. It contains no personal data.
• Your theme choice and any events you save, kept in your browser only.

We do not use advertising or cross-site tracking cookies.

Push notifications. The apps ask for permission before sending push notifications. You can turn them off at any time in your phone's settings. Tokens that stop working are removed automatically, and all of your device tokens are removed when you delete your account.

Email. We send ticket, order, invitation, refund and account emails because they are part of the service. Announcement emails include an unsubscribe link.

WhatsApp. If you give us your phone number, we may send you your ticket or an event update on WhatsApp using pre-approved message templates. Reply STOP or contact us to stop these messages.

• Account data is kept while your account is open, then removed or anonymized when you delete it (section 9).
• Payment, order and refund records are kept for the period Egyptian accounting and tax rules require (generally five years), because we and the organizer must be able to account for them.
• Ticket and check-in records are kept so organizers can report on attendance and settle accounts. After account deletion they no longer identify you.
• Push tokens are removed when the token stops working and when you delete your account.
• Email and security logs are kept for a limited period for troubleshooting and fraud prevention.
• Enquiries and organizer applications are kept for as long as needed to handle them and to keep a record of the decision.

We keep data longer only where the law requires it or where we need it to handle a dispute.

You can delete your account yourself, without contacting us:

• In the Move Tick app: Profile, then Delete account.
• On the website: sign in and open Delete account in your account settings.
• If you can no longer sign in: use the request form at /delete-account or email info@mbeg.org. We will verify it is you first.

What is deleted: your sign-in, name, email address, phone number, profile photo, saved preferences and push tokens. Your tickets stop working.

What we keep, and why: payment, order, refund and check-in records that we must retain for accounting, tax and dispute purposes. They are kept without your name, email address or phone number wherever we can separate them, and are used only for those purposes. Organizers may already hold copies of information you gave them for an event you attended.

If you own an organization on Move Tick, you will be asked to hand it over or close it first. We complete verified deletion requests without undue delay and within 30 days.

Under Egypt's Personal Data Protection Law (Law No. 151 of 2020), and where other laws apply to you, you may:

• ask what data we hold about you and get a copy;
• have inaccurate data corrected;
• have your data deleted, subject to the records we must keep (section 9);
• object to, or ask us to restrict, certain processing;
• withdraw consent you gave us, for example for push notifications or announcements;
• complain to the Personal Data Protection Center in Egypt.

You can correct your name, phone number and photo yourself in Profile. For anything else, email info@mbeg.org. We answer within 30 days.

Data is encrypted in transit. Access to data inside Move Tick is limited by role, so an organizer's staff only see their own events and event staff only see what their role requires. Payments are handled by a PCI-compliant provider. No system is perfectly secure; if a breach affects your data we will notify you and the authorities as the law requires.

Our providers may process data on servers outside Egypt. Where they do, we rely on the safeguards the law allows, such as contractual commitments from the provider, and we share only what each provider needs to do its job.

Move Tick is not intended for children under 16 and we do not knowingly create accounts for them. If a parent or guardian believes a child has given us personal data, contact us and we will delete it. A parent or guardian may buy tickets on a child's behalf using their own account.

We will update this page when our practices change and show the date at the top. For significant changes we will also tell you by email or in the app.

For privacy questions and requests, write to info@mbeg.org, call +20 10 39048775, or use our Help and support page.

M. V. Beyond
2B Police Towers, Maadi, Cairo, Egypt