Terms of Service

Move Tick is a ticketing and event-management platform operated by M. V. Beyond, trading as Move Beyond ("we", "us"), 2B Police Towers, Maadi, Cairo, Egypt. These terms apply to the Move Tick website and mobile apps (the "Service") and to everyone who uses it: people who attend events ("attendees"), organizations that host them ("organizers") and the staff who work at them.

By creating an account, buying or registering for a ticket, or hosting an event, you agree to these terms and to our Privacy Policy. If you do not agree, please do not use the Service.

Move Tick is a platform. Events are created and run by independent organizers. Unless an event page says otherwise, we are not the organizer, and the organizer, not Move Tick, is responsible for the event itself.

• You must be at least 16 years old. If you are under 18, a parent or guardian must complete purchases for you.
• Give accurate information and keep it up to date. Your name should match the name you will be admitted under.
• Keep your password and device secure. You are responsible for activity on your account. Tell us at once if you think it has been accessed without your permission.
• One person, one account. Do not share your account or sell it.

You can delete your account at any time. See how to delete your account.

• A ticket is a personal licence to attend one event, on the date and at the venue shown, under the conditions the organizer sets. It is not a property right.
• Each ticket has a unique QR code that is valid for a single entry. Once it is scanned it is marked used. Keep your code private: anyone who scans a copy first will be admitted, and the duplicate will be refused.
• Move Tick does not offer a ticket transfer or resale feature. Do not resell tickets above their face value or in breach of the organizer's rules or the law. We may cancel tickets that have been obtained or resold unlawfully.
• Organizers set their own entry rules such as age limits, dress code, bag policy and capacity. They and their staff may refuse entry to anyone who breaks these rules or is a safety risk, in line with the law.
• Event details can change. The organizer is responsible for telling you about material changes; we pass on updates they publish through Move Tick.
• Invitations are personal to the person invited and expire when the event has ended.

• Prices are set by organizers and shown in Egyptian pounds (EGP). The total you will pay is shown at checkout before you confirm.
• Payments are processed by our payment provider, XPay. Your card details are entered on their secure page and are not stored by Move Tick.
• When you start checkout we hold your seats for 10 minutes so they are not sold to someone else. If you do not complete payment in that time the hold is released.
• Your ticket is issued once payment is confirmed. If a payment succeeds but no seat could be issued, for example because the event sold out in the meantime, we refund you in full.
• Promo codes are set by us or the organizer, may be limited by quantity, per person or date, and cannot be exchanged for cash. A code that makes an order free turns it into a free registration.

• Asking for a refund. Open the ticket in the app or on the website and choose the refund option, or contact us. You can ask until 24 hours after the event ends.
• Review. Every request is reviewed by Move Beyond. Approval is not automatic and we may ask for more information. We will email you the decision.
• What is refunded. A refund covers the whole order, meaning every ticket bought in that payment and the full amount paid, not part of it. The tickets in the order stop working when it is approved. Free tickets have nothing to refund.
• How it is paid. Approved refunds go back to the original payment method through XPay. The time it takes to appear depends on your bank or card issuer.
• Cancelled events. If an organizer cancels an event, you may request a full refund of your order.
• Used tickets. A ticket that has already been scanned at the entrance is treated as used. We will look at what happened before deciding.
• If a request is declined you may submit new information; each order can be declined up to three times.

Nothing here limits any right you have under Egyptian consumer protection law. For help, see Help and support.

If you host events on Move Tick, you also agree to the following, in addition to your organizer agreement with us.

• You are the organizer. You are responsible for the event, the venue, the safety of attendees, insurance, and every licence and permit the event needs.
• Event information, images, prices and capacity must be accurate and lawful, and you must have the right to use everything you upload.
• You must honour valid tickets. If you cancel, reschedule or materially change an event you must tell attendees promptly through Move Tick and cooperate with refunds.
• You receive attendee data only to run your event. Use it lawfully, keep it secure, do not sell it, and do not send unrelated marketing without a lawful basis.
• Your team members and event staff act on your behalf. You are responsible for who you give access to and what they do.
• Fees, commission and payout timing are set out in your organizer agreement and the settlement statements we issue. We may deduct refunds and amounts due to us from settlements.
• Move Tick may review events before or after they go live, and may hide, suspend or remove an event or organization that breaks these terms or the law.

Organizers can give staff access to scan tickets, control entry to spaces or redeem benefits. Staff may use attendee information only for that job, only for the events they are assigned to, and must not copy or share it. Actions taken with the scanner are recorded.

You agree not to:

• break the law, or use the Service for fraud, money laundering or to promote illegal or harmful activity;
• buy tickets with payment methods you are not entitled to use, or dispute a payment in bad faith;
• use bots, scraping or automated means to buy tickets, hold seats or collect data;
• copy, forge or tamper with tickets or QR codes, or try to enter an event without a valid ticket;
• attempt to access accounts, data or parts of the Service you are not authorised to use, or probe, disrupt or overload our systems;
• harass others or post content that is unlawful, misleading, hateful or infringes anyone's rights.

To report something, contact us at info@mbeg.org.

Move Tick, its logo, software and design belong to us or our licensors. You may use the Service for its intended purpose but may not copy, modify or reverse engineer it.

Organizers keep ownership of the content they upload (event text, images, logos) and give us a non-exclusive licence to display it on the website, in the apps and in messages about the event, for as long as the event is listed.

You may stop using Move Tick and delete your account at any time. We may suspend or close an account, cancel tickets or remove content if you break these terms, if we reasonably suspect fraud or abuse, or if the law requires it. Where we can, we will tell you why and how to respond. Sections that by their nature should continue, such as payment, refunds already due, liability and governing law, continue after your account ends.

We work to keep Move Tick available and accurate but cannot promise it will always be uninterrupted or error free. We may update, change or pause parts of the Service, for example for maintenance. Features that need the internet, a camera or notifications depend on your device and network.

We are responsible for providing the platform with reasonable care. We are not responsible for how an organizer runs an event, for the venue or its safety, or for losses that we could not reasonably have foreseen. To the extent the law allows, our total liability to you for any claim related to the Service is limited to the amount you paid for the ticket or order the claim relates to, and we are not liable for indirect or consequential loss.

Nothing in these terms excludes or limits liability that cannot be excluded or limited under Egyptian law, including liability for fraud or intentional wrongdoing, or any rights you have as a consumer.

These terms are governed by the laws of the Arab Republic of Egypt. Please contact us first so we can try to resolve a problem informally. If we cannot, the competent courts of Cairo have jurisdiction, without affecting any mandatory right you have to bring a claim in the courts of your place of residence.

We may update these terms, for example when we add features or the law changes. We will show the date at the top and, for significant changes, tell you by email or in the app before they take effect. If you keep using the Service after that, the updated terms apply. If you do not agree, you can delete your account.

Questions about these terms: info@mbeg.org, +20 10 39048775, or Help and support.

M. V. Beyond, tax number 769-465-315
2B Police Towers, Maadi, Cairo, Egypt